Warranties_复制_复制

1. Scope of Application & Legal Effect

1. Target Audience: Applies to all CYCJET coding and marking equipment sold directly by Shanghai Yuchang Industrial Co., Ltd.
2. Priority of Agreements: A signed and stamped written contract between both parties supersedes this policy. If local minimum legal warranty requirements are longer, local laws shall govern.

2. Warranty Terms & Coverage

1. Standard Term: 12-month standard warranty for the complete machine (calculated from the earlier of factory shipment or on-site installation/acceptance).
2. Coverage Scope: Covers raw material and original manufacturing defects only. Excludes normal wear and tear, man-made damage, and improper use.
3. Breakdown by Equipment Model:
4. Fly Laser Printer: Complete unit and accessories covered for 12 months. Free repair or part replacement with all round-trip freight and labor covered by CYCJET.
5. UV High-Resolution Inkjet Printer (PIJ): 12-month warranty on all accessories except the printhead. Printheads are precision wearable parts and are only covered if defects are confirmed upon the first ink filling.
6. Large Character (DOD) / TTO / TIJ Series: 12-month warranty on the complete unit and accessories for manufacturing defects. Free repair/replacement with round-trip freight covered by CYCJET.
7. Small Character Continuous Inkjet Printer (CIJ): 12-month warranty on all parts except filters (daily consumables). Free replacement and two-way freight covered for manufacturing defects.
8. Spare Parts & Software:
9. Non-consumable original parts: 12-month warranty. Refurbished/used parts: 90-day warranty.
10. Supporting software: Covered for 90 days after installation or 120 days after shipment (whichever comes first).

3. Service Rules & Procedures

1. Fault Reporting Process: Report via the 400 hotline or WeChat first, then submit a formal Equipment Repair Application Form via email along with purchase proof, model details, photos, and videos.
2. Free Repair Options: Free remote video guidance, free replacement parts sent for self-installation, or factory overhaul under an RMA return number (round-trip shipping paid by CYCJET).
3. On-Site Service Terms:
4. On-site installation, commissioning, and operation training for new machines are chargeable services.
5. Domestic: Discounted service within 50 miles of service centers during business hours. Beyond 50 miles, mail-in repair is prioritized; if on-site service is requested, customer pays engineer transport, lodging, and labor.
6. Overseas: Customer covers round-trip international airfare, accommodation, local transport, visa costs, and an engineer service fee of USD 120/day.
7. Repair Warranty: All completed repairs include a 30-day service warranty for the exact same fault.

4. Warranty Exclusions (Free Service Voided)

Free warranty services will be void under any of the following conditions:

1. Man-made collision, drops, water ingress, lack of maintenance, overload, or improper operation.
2. Force majeure events (fire, flood, lightning strikes, earthquakes, etc.).
3. Unsuitable power/air supply, temperature/humidity, or dust environments failing manual standards.
4. Clogging caused by failure to perform routine cleaning and scheduled maintenance.
5. Disassembly, repairs, or modifications by unauthorized non-CYCJET personnel.
6. Use of non-CYCJET original inks, fluids, filters, printheads, or ribbons causing blockage or board burnout.
7. Altered, defaced, or missing serial numbers/nameplates.

5. Post-Warranty Support & Contact Channels

1. Lifetime Commitment: Free lifetime remote technical support and fault guidance. Post-warranty spare parts supplied at cost price; minimal labor/travel fees for on-site visits

CYCJET After-Sales Service Policy